Customer Testimonials
Below is a selection of testimonials supplied by customers using our products.
“...your team member was extremely well trained…” January 2012
"One of your team attended yesterday [postcode supplied]
We just wanted to say that your team member was extremely well trained and polite. As someone who takes customer feedback equally seriously here's a big "Thank you".
Good customer service is a pleasure to receive these days. Please take over British Telecom! It has taken me just over three hours to persuade them that I am a customer of theirs even armed with my account number and current bill."
Email
“Thank you for your fast work…” January 2012
"Dear Madam/Sir (GAP/RTI Claims)
Please see attached settlement.
Thank you for your fast work and excellent customer service.
Please can you let me know when you receive this email so I don't have to post documents back to you.
Kind Regards. [name supplied]"
Email
“...very professional in the manner that he handled my case…” January 2012
"Hi, my name is {name supplied), and have been dealing with {name supplied) on a few claims regarding my wheels and tyres.
Can I just say that he is first very professional in the manner that he handled my case and secondly made resolving the problem a lot easier. I have dealt with many people in his line of work and 99% of the time they leave you more frustrated regarding the situation. But he dealt with me in a very positive manner and hope for a positive outcome regarding my claim.
If you could please pass this message onto him and the more senior management and hope all Autoprotect employees are as helpful as him.
Thanks and Regards."
Email
“I have used you for the last 6 years and am very satisfied…” January 2012
I have used you for the last 6 years and am very satisfied with what you offer and your uncomplicated and swift way of doing things.
Kind Regards, [name supplied]"
Email
“...thank-you for your swift and efficient service in settling my claim” December 2011
"Claim number: [supplied], Policy number: [supplied]
Dear Sir/Madam
I am just writing to say thank-you for your swift and efficient service in settling my claim
Yours faithfully
[name supplied]"
Letter
“...I need to write to compliment you…” November 2011
"FAO; The Claims Manager
Sir/Madam,
I consider I need to write to compliment you on the efficiency of your systems and the courtesy, skill and knowledge of your advisers.
My wife has a Gold Warranty issued by your company and I have had the need to phone your Claims Team on three separate occasions over the past two weeks to advise of, and enquire after, a potential claim. On each occasion I found:
- A concise menu for re-direction of the call to the right team
- I waited no longer than a minute for the re-directed call to be answered, indicating to me that you have the right number of agents available for anticipated call volumes
- and the advisers, three different people, were all knowledgeable, friendly and provided the information I needed without fuss or ado
Rarely these days am I in a position to consider a service so professional that I feel constrained to write to congratulate you and your team on your performance but on this occasion I do.
Thank you for making what could have been a stressful experience easy and straightforward."
[name supplied]
“...I made the right decision.” October 2011
"Ref: Mercedes C - Policy no: [supplied]
One of your guys came to my workplace this morning to fix a problem under the above policy.Just to let you know I was very impressed with the guy and the excellent job he did. I debated whether to take out the insurance but now know I made the right decision.
Also arranging the work was simple and straightforward. Thanks for a job well done.
Kind Regards, [name supplied]"
Email
“Thanks to you guys for your urgent help.” September 2011
“Funny but I haven't had a car problem for many years and when it happened I panicked (as one does), but everyone was superb.
Thanks to you guys for your urgent help. It's just so reassuring to find people who do their job ... and care!”
Email. Mr MB [name supplied]
“...nothing but impressed with AutoProtect’s assistance…” September 2011
“Dear Sirs,
RE: AUTO PROTECT WARRANTY
Firstly, thank you for a most courteous and helpful service to date; I and our local Mercedes Benz dealership, is nothing but impressed with AutoProtect's assistance over the last weeks.
Please find enclosed invoice for works (finally) carried out following authorisation by AutoProtect; the claim authorisation numbers are [supplied]
I look forward to receiving re-imbursement of [total supplied] by return. Any queries, please do not hesitate to contact me accordingly.
Yours faithfully”
Letter Mr BW [Address supplied]
“...impressed me at every step…” September 2011
"Dear Sir/Madam,
I am writing to thank you for the recently received cheque and for the service you have provided.
I have to admit that I took the warranty out with a degree of scepticism. However you have proved me wrong. From the moment your team answered the phone to the advice they gave and the speed with which you have settled the claim has impressed me at every step.
Obviously I hope not to have to use your services again, but it has been a pleasure to deal with you so far.
Yours faithfully..."
Letter Mr ND [Address supplied]
